BANKAI AGRIFOOD PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 having CIN: U15400GJ2022PTC132323 and having its registered office at Plot No. 8, Khushman Society, Nr. Subhash Chowk, Swami Vivekananad Marg, Memnagar, Ahmedabad, Gujarat, 380052 (hereinafter referred as “Company/BAPL” which expression shall, unless repugnant or inconsistent to the subject or the context thereof, mean and included its Subsidiaries, Group Companies, Holding Companies, Sister Concern, Affiliates, successors and permitted assigns) is the sole and exclusive owner of the brand “AMOYA” and the website www.bankaiagrifood.com (hereinafter referred to as “website”) is exclusively owned, operated & controlled by BAPL.
At BAPL, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our cancellation and refund policy is designed to be fair and transparent, ensuring clarity for our customers while protecting our business interests.
CANCELLATION POLICY:
1. Cancellation Requests:
- Timing: Cancellations will be considered only if the request is made before the order is dispatched for delivery. Once the order is out for delivery, cancellations will not be entertained.
- Process: To request a cancellation, customers must contact our customer service team via email or phone, providing their order number and reason for cancellation.
2. Company-Initiated Cancellations:
- Stock Availability: While we strive to ensure the availability of all products listed on our website, unforeseen circumstances such as stock shortages, product damage, or defects may necessitate the cancellation of an order. In such cases, we will notify the customer promptly and provide a full refund or an alternative solution.
- Quality Assurance: If a product fails to meet our quality standards during the final inspection before dispatch, we reserve the right to cancel the order to maintain our commitment to delivering high-quality products.
3. Refund Policy:
3.1 Delivery Feasibility:
- Non-Deliverable Areas: There are certain areas that BAPL does not deliver to as yet. Customers are advised to confirm delivery feasibility with our Customer Care team at +91-9925011853 before making a payment. If payment has already been made and the delivery address is not covered, customers can request a refund, which will be processed accordingly.
3.2 Defective Packaging:
- Reporting: In the rare case of defective packaging, customers should send a picture of the product immediately upon receiving it to our customer care number +91-9925011853 or email us at care@bankaiagrifood.com. Upon confirmation, we will replace the product or process a refund as per the customer’s preference.
3.3 Refund Processing:
- Eligibility: Refunds will be processed for orders canceled before dispatch or for company-initiated cancellations due to stock issues or quality concerns.
- Process: Refunds will be issued to the original payment method within 7-10 business days from the date of cancellation confirmation.
- Partial Refunds: In cases where only part of an order is canceled, a partial refund will be processed for the canceled items.
- Customer Name: Refunds will be issued in the name of the customer within 7 working days of accepting the refund request.
4. General Provisions:
4.1 Exceptions:
- Perishable Goods: Orders for perishable goods, such as fresh produce, cannot be canceled once they are prepared for dispatch due to the nature of the products.
- Customized Orders: Customized or personalized orders are non-cancellable once the customization process has begun.
4.2 Communication:
- Notification: Customers will receive an email confirmation for all cancellation requests and refunds processed.
- Support: Our customer service team is available to assist with any queries or concerns regarding cancellations and refunds.
5. Venue and Jurisdiction:
Claims relating to this Policy, and to the information, content and material available by BAPL are governed by the laws of the State of Gujarat, India. You hereby unconditionally, voluntarily and irrevocably consent to submit to the exclusive jurisdiction of the courts situated in Ahmedabad, Gujarat in any claim or dispute concerning, relating to, or arising from this Website and any information received through this Website. You agree not to plead forum non conveniens in any such action and you consent to service of process.
6. Amendments:
- Policy Changes: BAPL reserves the right to amend this cancellation and refund policy at any time. Any changes will be communicated to customers through our website and other appropriate channels. By using this Website, you agree to the Refund & Cancellation Policy as well as any posted changes to these Terms of Use. We request you to review these Terms of Use from time to time to ensure you are familiar with the most current version of it.
